phone rings. lanee picks it up.
lanee: "LRC, this is Lanee."
patron speaks.
lanee: "you need to get your van driving license?"
patron speaks.
lanee: "no... you can't get that here. Umm... this is the LRC. In the library."
apparently people call the library with any old question. i myself have helped many a patron over the phone with their bizarre requests:
me: "circulation, how may i help you?"
patron: "yes, i need the number for the better business bureau in wichita, kansas."
pause.
me: "umm... one moment. " (enter "better business bureau wichita" into google search) "it's 316-263-3146."
another one:
me: "circulation, how may i help you?"
patron: "what is 70 percent of 200?"
me: "well, let me pull out a calculator and look for you."
Ummm. . . A+ customer service. We should get raises
ReplyDeleteone time someone called the circ desk to ask how to reference a journal article in her bib. i was like....uh...i have NO idea.
ReplyDeleteToday a really old lady called and asked for the address for the stadium branch of UCCU. Also, the other day a really old man called and asked for the phone number of some random person in Arkansas. I of course gave each of them the information they were looking for. I wonder if they're a couple.
ReplyDelete